cowins Frequently Asked Questions

The minimum deposit at cowins varies by payment method. For GCash and PayMaya, the minimum deposit is ₱100. For bank transfers (BPI, BDO, Metrobank), the minimum is ₱500. All deposits are credited to your cowins account instantly or within a few minutes. There are no deposit fees charged by cowins, though your bank or e-wallet provider may apply their own transaction charges.

GCash and PayMaya withdrawals are typically processed within 1–3 hours after approval. Bank transfers to BPI, BDO, or Metrobank may take 1–3 business days depending on your bank's processing schedule. All withdrawal requests are subject to a security review. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process cashouts.

cowins does not charge withdrawal fees on standard cashout requests. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transfer fees. The minimum withdrawal amount is ₱200 for e-wallets and ₱500 for bank transfers. cowins recommends using GCash or PayMaya for the fastest and most cost-effective withdrawals.

Withdrawal requests may be pending for several reasons: your KYC verification may be incomplete, there may be an active bonus wagering requirement on your account, or the request may be undergoing a routine security review. Log in to your cowins account and check the Cashier section for the status of your withdrawal. If your request has been pending for more than 24 hours, contact cowins support via live chat for assistance.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. cowins displays the wagering requirement clearly for every bonus offer. Always read the bonus terms before opting in.

No — bonus funds must meet the wagering requirements before they can be withdrawn. However, any real-money balance in your cowins account that is separate from bonus funds can be withdrawn at any time, subject to the standard withdrawal process. If you prefer not to accept a bonus, you can opt out before making your deposit by contacting cowins support.

Yes — cowins regularly runs reload bonuses, weekly cashback offers, and special promotions tied to major events like PBA playoffs, NBA Finals, and Filipino holidays. Promotions are updated regularly and are available to all verified cowins players. Check the Promotions section of the cowins platform after logging in to see the latest offers available to your account.

Yes — cowins is fully optimised for mobile play. You can access all cowins games directly from your smartphone or tablet browser without needing to download a separate app. The cowins mobile platform works smoothly on both Android and iOS devices. Whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines, you can enjoy cowins on the go as long as you have a stable internet connection.

Yes. All cowins games use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. cowins works with reputable game providers whose RNG systems are regularly audited by independent testing laboratories. The Return to Player (RTP) percentage for each slot game is displayed in the game information panel.

Butterfly Blossom is a visually stunning slot game featuring vibrant floral themes, free spin rounds, and multiplier wilds — perfect for players who enjoy colourful, nature-inspired gameplay. Fortune Dragon is an Asian-themed slot with dragon symbols, expanding wilds, and a high-volatility bonus round that can deliver big wins. Both games are available exclusively on the cowins platform and are popular among Filipino players.

Yes — cowins strongly recommends enabling two-factor authentication (2FA) on your account for an extra layer of security. With 2FA enabled, you will need to enter a one-time code sent to your registered mobile number or email address each time you log in from a new device. You can enable 2FA from the Security Settings section of your cowins account.

If you suspect that someone has accessed your cowins account without your permission, change your password immediately and contact cowins support via live chat. Our security team will review your account activity and take appropriate action, which may include temporarily locking the account while the investigation is underway. Never share your cowins login credentials with anyone.

You can activate self-exclusion directly from the Responsible Gaming section of your cowins account settings. Self-exclusion options range from 6 months to permanent exclusion. Once activated, your account is immediately suspended and you will not be able to create a new cowins account during the exclusion period. For more information, visit the cowins Responsible Gaming page.

Yes — cowins provides a full suite of responsible gaming tools including daily, weekly, and monthly deposit limits and loss limits. You can set or adjust these limits from your account settings at any time. Limit reductions take effect immediately; increases require a 24-hour cooling-off period to ensure you have time to reconsider. These tools are designed to help you stay in control of your gaming budget.

If you or someone you know is struggling with problem gambling, cowins encourages you to seek help. PAGCOR (Philippine Amusement and Gaming Corporation) oversees responsible gaming programs for players in the Philippines. Additionally, the Department of Social Welfare and Development (DSWD) and various NGOs provide counselling and support services. cowins's own support team is also available 24/7 via live chat to assist players who need guidance on using our responsible gaming tools.