At cowins, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a Filipino player under the Data Privacy Act of 2012 (Republic Act No. 10173).
All data transmitted between your device and the cowins platform is protected using industry-standard TLS encryption. Your personal details, payment information, and gaming activity are never sent in plain text.
cowins only collects the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data we do not need.
cowins does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is yours — we use it only to deliver and improve your cowins experience.
cowins processes all personal data in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC).
As a cowins player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing and withdraw consent at any time through your account settings.
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, cowins will notify affected players and the National Privacy Commission within the timeframes required by Philippine law.
This Privacy Policy is issued by cowins ("cowins," "we," "us," or "our"), the operator of the online gaming platform accessible at cowins.app. cowins is committed to protecting the privacy and personal data of all registered players and visitors to the Platform, particularly Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, cowins acts as the personal information controller in respect of the personal data it collects and processes through the Platform.
If you have any questions about this Privacy Policy or how cowins handles your personal data, please contact our Data Protection Officer using the details provided in Section 13 of this Policy.
cowins collects the following categories of personal data from players and Platform visitors:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Account registration, age verification (21+), KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communications, support, regulatory notices |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Deposit and withdrawal processing, fraud prevention |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, features used, click patterns, session duration | Platform improvement, personalisation |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance, dispute resolution |
cowins does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (e.g., responsible gaming assessments).
cowins collects personal data through the following means:
cowins uses your personal data for the following purposes:
cowins processes your personal data on the following legal bases under the Data Privacy Act of 2012:
cowins does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:
All third parties who process personal data on behalf of cowins are required to handle that data in accordance with the Data Privacy Act of 2012 and are bound by appropriate data processing agreements.
cowins uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the cowins Platform. For more information, refer to your browser's help documentation.
cowins retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. Specific retention periods include:
When personal data is no longer required, cowins will securely delete or anonymise it in accordance with our data disposal procedures.
cowins implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
While cowins takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your cowins login credentials confidential and for notifying us immediately of any suspected unauthorised access to your account.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by cowins:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. cowins will respond to all verified requests within thirty (30) days, as required by Philippine law.
The cowins Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. cowins does not knowingly collect personal data from individuals under the age of 21.
If cowins becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and report the matter as required by applicable regulations. If you believe a minor has registered on the cowins Platform, please contact our support team immediately.
Age Restriction: You must be 21 years of age or older to use cowins. By registering, you confirm that you meet this requirement.
cowins reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, cowins will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how cowins protects your personal data. Your continued use of the Platform after any update constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way cowins handles your personal data, please contact our Data Protection Officer:
cowins will acknowledge your request within five (5) business days and provide a full response within thirty (30) days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Your privacy and security are our top priorities. Join thousands of Filipino players who trust cowins for fair games, fast GCash payouts, and a platform that genuinely respects your personal data.
Must be 21 years or older to play. Please gamble responsibly.